Мною у них был куплен и оплачен квадрокоптер XK Detect X380 (см фото), взамен этого транспортная компания СДЭК доставила мне другой товар (см фото), после трех дневной переписки они мне написали такой ответ
Dear Aleksandr,
Please accept our sincere apology for any inconvenience caused.
I had already explained before, after we checked carefully according of record of shipment and your package weight, we found that we shipped the right item to you. Meanwhile, after we checked according these pictures you sent, we found that it is not our website's package bag of package you received. It is not our fault, we wish to get your support and understanding.
In this situation, there is no compensation in pricipal. However, after I consulted with my manager, we will give you some options to choose. it is the best solution we can do.
1)Keep the item, partial refund to your Gearbest wallet.
We will refund $18 to your Gearbest Wallet for your future purchase.
Exceptionally we will reward you with extra points (e.g. If your refund is 1usd = 5 points , 3usd=3*5 points => get 15 points etc).
You can use both your wallet and points to purchase your future products.
Learn more about wallet benefits: http://www.gearbest.com/m-article.htm?id=111
Check out to use point: http://www.gearbest.com/about/about-points.html?157wrew
2)Resend the item, but you need to pay extra money.
We will reship the item to you, but you have to pay extra money $180 for it, so that we can arrange the shipment.
Please kindly let us know your decision as soon as possible.
We always feel obliged to help you, please rest assured.
Again, we wish take the opportunity to apologise to you for any convenience caused.
Best regards
Jaco
Gearbest Customer Service
http://www.gearbest.com/
Т.е. на склад они доставили квадрокоптер и уже дальше его подменили, или кладовщик или транспортники, то страхование груза, что я оплачивал в данном случае не имеет значения. Из этого можно сделать выводы, что данный интернет магазин не гарантирует 100% доставку груза до получателя и чтобы получить мне квадрокоптер, надо доплатить ещё 180 $, а возможно опять и выкинуть их.
У кого есть желание рискнуть, рискуйте у меня его уже больше нет.
PS кто был в подобной ситуации, напишите, что делать дальшеДобавлено спустя 4 минутыскрин покупки квадрокоптераДобавлено спустя 5 минутскрин покупки квадрокоптера
Dear Aleksandr,
Please accept our sincere apology for any inconvenience caused.
I had told you that it is not our fault after checking carefully, we wish to get your support and understanding.
However, as a proof of goodwill, we will resend the item to you for free, it is the best solution we can do at last.
In that case, you will receive the item in 10 to 25 working days after dispatch date.
Please reconfirm your address as follows:
Consignee name:
Detailed address:
City:
State:
Zip code:
Country:
Phone number:
Please tell us your decision as soon as possible, please rest assured, we will try our best to help you.
Check out our brand new products here : http://www.gearbest.com/newproducts/
Grab our best deals here : http://www.gearbest.com/gadget-deals.html
Thank you again for your continued patience and kind understanding.
Best regards
Jaco
Gearbest Customer Service
http://www.gearbest.com/
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